Do you have questions?

Our workshops are designed so that you can take part without any previous experience. We show you the techniques step by step and support you throughout the workshop. All you need is the desire to try something new and get creative.

We provide everything you need for your workshop and creative project on site, including the materials and tools. Just arrive, make yourself comfortable and enjoy getting creative.

The duration depends on the workshop and your project. You will always find the approximate duration in the workshop description. We want you to be able to create at a relaxed pace without constantly watching the clock.

The workshop price includes the required materials, use of the tools and, of course, our personal guidance and support. You can focus completely on your project and take your own creation home afterwards.

You will find us at our pop-up in CharlinskeShop:

Neuer Weg 11
38100 Braunschweig

You will also receive the venue information again in your booking confirmation. If a workshop exceptionally takes place at another venue, we will clearly let you know beforehand.

Drinks and small snacks are available during our workshops. If you have any allergies or intolerances, please tell us in advance so that we can see what we can accommodate.

Catering may differ for special events or individually planned group workshops. We will discuss this with you during planning.

At the beginning we explain important basics, materials and techniques. We also provide a safety briefing, as some workshops involve tools and sharp or pointed objects.

If you realise that you will be late, please let us know as early as possible. We will do our best to help you join the workshop, but the safety briefing must be completed before you start working. We cannot guarantee that the workshop can be extended because of a late arrival.

Depending on the project, some finishing or aftercare may still be needed at home. With a mosaic, for example, an additional treatment may be required to make the finished piece more water-resistant or suitable for its intended use.

We explain exactly what your piece still needs and how to do it. If you do not finish your project during the workshop, or would prefer our support with the remaining steps, you can bring it to another workshop that you have booked and continue working on it there.

First choose your workshop and enter how many people will take part. We automatically look for the next available date with enough places for your group.

If that date does not suit you, use “All dates” to view the other available dates. Then enter your contact details and complete the booking and payment. Once payment has been successful, your places are reserved.

Each date has a fixed number of places. Our date search takes your group size into account and shows a suitable date with enough available places.

For a larger group or your own date, you can send us a special request. This is ideal for hen or stag parties, children's birthdays, company celebrations, team events, family celebrations or a creative day with friends.

Tell us the day and time you would prefer, which workshop you would like and how many adults and children will take part. We will check whether we can make your preferred date possible and contact you personally.

Important: a special request is not yet a binding booking. The date is only fixed after we have checked and confirmed it with you.

Your place is then reserved for the selected workshop date and you receive a booking confirmation with the most important information.

A special request works differently: it is initially non-binding and only becomes a fixed arrangement once we have checked and confirmed it with you.

Our workshops are also suitable for larger groups and special occasions such as hen or stag parties, birthdays, children's birthdays, company celebrations, team events, family celebrations or a creative day with friends.

If you need a larger group booking or your own date, send us a special request. See FAQ 7 for how the process works. A special request is not binding until we have checked and confirmed it with you.

An exclusive group workshop can be suitable for hen or stag parties, birthdays, company or team events, family celebrations and groups of friends.

Send us your preferred workshop, group size and preferred date in a special request. We will check whether an exclusive date is possible and discuss the details with you. See FAQ 7 for more information.

Our workshops take place at our pop-up in CharlinskeShop, Neuer Weg 11, 38100 Braunschweig. Access is generally at ground level.

Individual requirements can vary depending on the wheelchair, walking aid or assistance needed. Please email info@zumcreativo.de before booking so that we can check the circumstances with you.

Because we sometimes work with tools and sharp or pointed objects, children from 6 to 10 years inclusive must be accompanied by one adult per child.

From the age of 11, participants are counted as adults for booking purposes and no accompanying adult is required. Please also check the individual workshop description, as details can vary by workshop.

For children's birthday parties or larger groups of children, please send us a special request.

From age 11, the regular workshop price applies. For children up to and including age 10, one adult accompanying person is required per child and is included in the booking as an adult participant.

For safety and supervision reasons, children aged 6 to 10 inclusive require one adult per child. Some of our workshops involve sharp or pointed tools and objects.

From age 11, an adult companion is no longer required. Participants aged 11 and over are counted as adults and pay the regular workshop price.

Workshop bookings are currently paid through PayPal. Once payment is successful, your booking is complete and your place is reserved.

Gift vouchers can also be purchased online and paid for via PayPal. After successful payment, the voucher is sent as a PDF by email.

Additional payment methods are planned. We are considering options such as credit card, bank transfer and Klarna. New methods will appear directly in the booking process once they are available.

You can cancel free of charge up to 3 calendar days before the workshop begins.

For later cancellations, we charge 25% of the booking price because materials, consumables and catering may already have been planned or purchased and your place has been held for you.

If you do not attend without cancelling, the booking price cannot be refunded. In the case of documented illness, we may offer a free move to another available date as a gesture of goodwill; there is no entitlement to this.

To cancel, email buchung@zumcreativo.de.

If a workshop cannot take place because of illness, unforeseen circumstances or another important reason, we will inform you as quickly as possible.

We will first try to find a suitable replacement date with you. If no replacement date works for you, the workshop price already paid will be refunded in full.

You may take photos of your own project and creative process. Please ask other participants for permission before photographing or filming them.

Important: photos or videos showing other participants must not be published or shared on social media without their consent.

When purchasing, you enter your name and email address as the buyer. Recipient details are optional. If no recipient email is entered, the voucher is sent to you. If you provide the recipient's email address, it can be sent directly to them. You can also add a personal message.

Our vouchers are transferable and are not tied to a specific person. The individual voucher code is what matters for redemption, so treat it like cash or a value voucher.

Vouchers can be partially redeemed and any remaining balance stays on the same code. The statutory regular limitation period applies: generally three years under § 195 BGB, beginning in principle at the end of the year in accordance with § 199 BGB. For example, a voucher purchased in September 2026 generally runs until the end of 31 December 2029.

€25, €50, €75, €100 or €150.

If the workshop costs less than the available voucher balance, the remainder stays on the voucher. If the voucher does not cover the full workshop price, you simply pay the remaining difference.

They are not permanently tied to the buyer or named recipient. The individual voucher code is what authorises redemption. Keep it safe and do not share it publicly.

Anyone with the valid code can use the voucher. Any balance remaining after a partial redemption stays on the same code.

You do not have to use the entire voucher in one booking. If your voucher has €75 remaining and the workshop costs €49, €49 is redeemed and €26 remains on the same voucher code for later use.

If the voucher balance is lower than the workshop price, the available balance is applied and you pay only the remaining difference.

Your voucher contains an individual voucher code and a QR code. Scan the QR code or open our voucher check page and enter the code. We will show the current remaining balance.

Because the voucher is transferable and the code can be used for redemption, do not share the code or QR code publicly.

The available voucher balance is deducted from the workshop price, and you pay only the remaining difference using an available payment method.

Example: if the workshop costs €59 and the voucher balance is €25, the voucher contributes €25 and you pay the remaining €34. The voucher is only redeemed as part of a successfully completed booking.

This is generally three years (§ 195 BGB). Under § 199 BGB, the period generally begins at the end of the year in which the claim arose.

Example: a voucher purchased in September 2026 generally begins its limitation period at the end of 31 December 2026 and expires at the end of 31 December 2029.

A remaining balance after partial redemption can continue to be used within the applicable period.

If you can no longer find the code or voucher PDF, we can check whether the voucher can be clearly identified from the purchase information.

Because our vouchers are transferable and the code should be treated like a value voucher, we cannot automatically replace or block a lost code. We first have to check whether and how we can help. Please keep the PDF, voucher code and QR code safe.

Cash payment of the voucher value or a remaining balance is generally not provided for.

Statutory rights of withdrawal may apply to a voucher purchase. Please see our cancellation policy. If a voucher has already been redeemed in full or in part, this may affect a possible reversal.

Enter the relevant voucher codes during booking. Their available balances are applied to the workshop price. If the combined balance is insufficient, you pay only the remaining difference.

If the vouchers contain more value than the booking requires, the unused amount remains on the last voucher used. Each voucher keeps its own code and remaining balance.

You are not tied to a particular workshop. Enter your voucher code during booking. If the balance is insufficient, pay the remaining difference; if the voucher is worth more, the remaining balance stays available for future bookings within the applicable period.

You receive it as a PDF by email, including the voucher value, individual voucher code and QR code for checking the current balance.

If you entered the recipient's email address, the voucher is sent there. Otherwise, it is sent to you as the buyer. You can also add a personal message.

The voucher is sent as a PDF after successful payment. You can print it yourself or give it digitally. The voucher value, code and QR code must remain clearly readable.

Remember that the voucher code enables redemption, so treat the PDF as carefully as a value voucher.

If your code is not recognised, the displayed balance seems incorrect or you have trouble redeeming the voucher, email gutschein@zumcreativo.de.

If available, include your voucher code and the email address used for the purchase so that we can check the transaction more quickly. Send the voucher code only through our direct contact channels and do not publish it.